Frequently asked questions

Belakos LVT

Belakos carpet

Is there a showroom where we can see the floor?

Belakos has over 800 points of sale where the carpet and LVT collection can be viewed. Want to see how a floor looks in your own interior? Go to the Belakos room visualizer or request samples via the online catalog.

Can I get a quotation for a Belakos floor?

As a consumer, it is not possible to request a quotation directly from Belakos.
Belakos is a wholesaler and has a lot of points of sale in Europe where the Belakos carpet and LVT collection can be found.

Our dealers will be happy to help you find the right Belakos floor.

When will my ordered samples arrive?

Within 5-7 working days, you will receive the samples from us at the address you provided.

What is the fire classification of Belakos carpet and LVT?

At Belakos, safety is a top priority. All carpet and LVT floors are tested in accordance with the European fire safety standard EN 13501-1, which classifies materials based on their reaction to fire and smoke development.

LVT Floors
Belakos LVT floors comply with fire classification Bfl-s1:
• Bfl: Very limited contribution to fire.
• s1: Low smoke development.
These properties make LVT floors suitable for both residential use and commercial projects where high fire safety standards are required.

Carpet
Most carpets from Belakos meet fire classification Cfl-s1:
• Cfl: Limited contribution to fire.
• s1: Low smoke development.
Depending on the composition, some carpet types may have a different fire classification, such as:
• Bfl-s1: Very limited contribution to fire and low smoke development.
• Dfl-s1 or Efl / Efl-s1: Lower fire classifications, with a higher contribution to fire or smoke development.

Note: Several factors play a role
The fire classification of a floor may vary depending on the product quality, backing, and application. Adhesives and subfloors also influence the final fire performance.

For a suitable choice and certainty about the correct fire classification, we recommend contacting a Belakos sales point. The right technical information is available there.

What is the difference between the Palazzo, Monastro and Terreno?

All qualities feature beautiful oak tones ranging from light to dark, with a variety of designs. The Attico and Palazzo series are known for their unique wood patterns and wide range of installation designs, while Monastro offers a stylish collection in both light and dark oak shades, with plenty of variation thanks to its many unique planks. Futuro has a modern, calm appearance with subtle lines, whereas Portico brings warmth and character with its natural grain pattern.

We recommend requesting samples and visiting a point of sale. Large display boards are available there, allowing you to see the color differences more clearly than on a sample. Sometimes, you can even take these boards home to see how the floor looks in your own space.

Our points of sale are happy to provide more information.

How do I prevent scratches in my floor?

Belakos LVT floors are known for their durability, quality, and strength. And of course, you want to keep it that way. Fortunately, that’s possible with the right protection and care.

Our tips:

Use soft chair glides or wheels suitable for LVT. We recommend Scratch no More products, specially developed to repel dirt and prevent scratches.
Place a good doormat at the entrance to keep sand and fine dirt outside.
Treat your floor properly with James care products. These are designed for LVT and also help remove existing stains and streaks.

Note: Felt is often used as furniture protection, but this material traps dirt and actually causes scratches. Belakos strongly advises against the use of felt. This is one of the most common causes of damage we receive in reports about floor scratches.

Does your floor already have scratches or stains? No worries. With the right approach, your floor can look like new again. James offers effective cleaning solutions to restore the original look of your floor.

Read more on how to make your floor scratch-free again or discover more tips in our maintenance instructions.

Can I use any cleaning product on my LVT floor?

No, you can't! And never use household cleaners like benzene, turpentine, nail varnish remover or sticker remover; these will damage the floor and leave a dull spot that will never go away.

Belakos recommends James products for keeping Belakos LVT beautiful.

Read on in the maintenance advice, call the James Stain Line for advice: +31 77 327 8007 or visit www.james.eu for more information.

Is an underlay needed before installing Rigid Click LVT?

No that is not necessary, unless there are unevennesses on the subfloor greater than 4 to 5 mm measured over a width of 200cm.

Belakos points of sale will be happy to tell you more about this.

Are there phthalates in Belakos LVT?

Belakos floors are free of harmful phthalates. Read more about this in the blog post: Belakos LVT, a sustainable choice.

Eurofins Indoor Air Comfort Gold label
Belakos floors are certified with the Eurofins Indoor Air Comfort Gold label. This label demonstrates that the product complies with worldwide VOC emission specifications.

The label combines all relevant European regulations and the most voluntary labels. With the Indoor Air Comfort Gold label we want to ensure that our products remain a safe choice in terms of emissions, both now and in the future, and therefore contribute to good indoor air quality.

See www.eurofins.com to find out which labels fall under this Eurofins Indoor Air Comfort Gold certificate. Among them are German (AgBB/ABG, formerly known as DIBt), French (A+), Belgian and Italian labels, BREEAM, GUT, Global Greentag, and many more.

Can I lay a LVT floor myself?

Good preparation is half the work
Installing an LVT floor starts with good preparation. A flat and smooth subfloor is essential for a beautiful and durable result. Without a solid base, the floor will never look its best.

On our website, you will find detailed installation instructions to help you get started.

Want to do it yourself?
To be honest: the best result is achieved when you have the floor installed by a professional. Installing a floor requires precision, and of course, you want to enjoy it for many years.

The floor has not been installed to satisfaction. How can we solve this?

With our installation instructions every floor can be installed neatly! Unfortunately, instructions are not always followed, and problems may arise. Are you not satisfied with how the floor was installed?

We recommend first contacting the retailer where you purchased the floor. The retailer can assess your complaint and, if necessary, submit an official complaint report to us.

Good preparation prevents problems and ensures the best result. Make sure the subfloor is level and clean, acclimatize the floor for at least 48 hours in the room where it will be installed, and follow the protocol for underfloor heating. Are you laying a dryback floor? Always use the correct adhesive.

An LVT floor and underfloor heating

Combine Belakos LVT with underfloor heating for a comfortable and energy-efficient solution.

Both Rigid Click and Dryback LVT floors are suitable for use with underfloor heating. However, a Dryback (glued) LVT floor conducts heat more efficiently because the planks are thinner than Rigid Click planks, allowing more heat to pass through.

We do not recommend electric underfloor heating or infrared underfloor heating under a Belakos LVT floor. Choose an alternative heating option to fully enjoy your Belakos floor.

If electric underfloor heating is necessary, it must be covered with at least 9 mm of suitable leveling compound. Direct contact with electric underfloor heating must be avoided. The surface temperature must not exceed 27°C.

Installation period: Wait 72 hours after installing Dryback PVC and 48 hours after installing Click LVT before turning on the underfloor heating.

Gradual heating: Increase the underfloor heating temperature gradually, in steps of 5°C per day, until the standard surface temperature is reached. The maximum screed temperature must not exceed 27°C.

Our retailers are happy to tell you more about this.

Ready for a new look for your stairs?

The Belakos LVT collection is perfectly suited for staircase renovations. The floors are not only durable and easy to maintain but also available in a variety of colors and designs that match any interior style. From natural wood textures to modern concrete looks, there’s an LVT option for every taste.

Discover the Belakos LVT stair tread set, specially developed for staircase renovations. This set is available in four stylish colors and combines functionality with a high-quality finish. It’s the ideal choice for anyone looking for a quick, durable, and elegant staircase solution. Many carpet qualities from the Belakos collection are also suitable for stairs – durable, comfortable, and full of character.

Advantages of LVT on stairs
LVT is popular for its sleek appearance and practical benefits. Key advantages include:

Durable & wear-resistant: perfect for heavy use.
Easy to clean: a damp cloth is often enough.
Modern look: available in wood and concrete designs.
Water-resistant: ideal for stairs near a hallway or kitchen.
Allergy-friendly: no dust accumulation as with textiles.

Advantages of carpet on stairs
Carpet offers comfort and warmth:

Soft and warm underfoot: perfect for families with children.
Sound-absorbing: reduces footstep noise for a quieter home.
Safe: less risk of slipping.
Stylish & luxurious look: available in a wide range of textures and colors.

View the full LVT and carpet collections at belakos.nl. Want to know which carpet is best suited for your stairs? Our points of sale are happy to advise you.

Floor first, then the kitchen, or the other way around?

Belakos Rigid Click floor
Always install the kitchen first and then the Rigid Click floor. This prevents pressure on the click connection.

Belakos Dryback LVT floor
For a Dryback LVT floor, it doesn’t matter:

Before installing the kitchen – creates a beautiful, continuous pattern.
After installing the kitchen – requires fewer square meters and makes it easier to replace the kitchen later. In case of a leak, the floor underneath the kitchen is also less likely to be affected.

Our advice: always coordinate this carefully with your point of sale or floor installer, as every situation is different.

What is the price of a rug?

A rug from Belakos is always custom-made: Kleed. by Belakos.

The price depends on the chosen carpet quality and the dimensions. Almost every carpet type can be made into a custom rug.

Want to know the price of your ideal rug?
Visit a dealer for personal advice.

I have a stain in my carpet, now what?

Treat the stain immediately with water. For this, you will need a white, cotton terry towel and water. Then follow these steps:

First remove the solids as much as possible with a spoon.
Immediately wet a white, cotton terry towel with cold water, wring it out and place it flat on the stain.
Leave the terry towel on, without spiking. If the towel becomes saturated, replace it as described above. Then leave the towel until it is completely dry.